Refund Policy

1. Refund Eligibility

• Damaged or Defective Products: If you receive a damaged or defective product, you are eligible for a full refund or replacement within 7 business days of receiving the product.

• Unopened Products: Unopened products may be eligible for a refund within 7 business days of purchase.

2. Refund Process

• Contact Us: To request a refund, please contact our customer service team at info@thecolorcosmetics.com.

• Return Authorization: We will provide you with a return authorization number (RA) and instructions on how to return the product.

• Shipping Costs: Return shipping costs are the responsibility of the customer, unless the product was damaged or defective.

• Refund Processing: Refunds will be processed within 7 business days of receiving the returned product. Refunds will be issued to the original payment method.

3. Exceptions:

• Customized Products: Customized or personalized products are generally not eligible for refund.

• Sale Items: Items purchased on sale are typically final sale and not eligible for refund.